digital + loyalty manager

about wagamama

founded in 1992 on egalitarianism principles (principles that remain today), our purpose is to nourish modern society and to make a positive impact on the world we live in. this year we are committed to action by having more plant-based items on our menu, continuing to be a safe sanctuary where diversity is celebrated and continuing our support and shining a light on mental health issues

we’re not just a company, we’re a family whereby our beliefs and shared values create our strong culture epitomized by our people mantra of ‘be you, be wagamama’

we are proud to be in the sunday times best places to work 2024. we hugely value diversity and the benefits that come with having a diverse team and therefore we welcome applications from all sections of the community

about the role

as digital + loyalty manager, you oversee day-to-day loyalty operations and digital channel management, ensuring the smooth running, freshness, and relevancy of wagamama’s guest-facing digital touchpoints

reporting to the digital experience lead, this role combines customer obsession, project delivery, and digital marketing skills to translate strategies into customer-centric outputs that delight guests and deliver business value

role responsibilities

• create meaningful loyalty campaigns and promotions that connect with our members and deliver real impact across the app and beyond
• keep members engaged and happy by managing communications and resolving queries with care and efficiency
• collaborate with creative teams to bring engaging, personalised content to life across digital channels
• shape wagamama.com with guest-centric, search-optimised content that reflects our brand and marketing goals
• dive into user data to uncover insights, test new ideas, and recommend improvements that enhance the digital experience
• work closely with teams and keep an eye on competitors to ensure we stay ahead with fresh, innovative strategies

key skills + personal attributes we’re looking for

• relevant experience in a similar role with the ability to see the big picture and connect deliverables to business goals
• a passion for customers—obsessed with understanding their behaviours and creating experiences they love
• skilled in content and channel management, with hands-on expertise in cms tools (ga4 experience is a bonus!)
• data-driven and detail-focused, turning insights into action while managing multiple priorities like a pro
• confident in compliance, with solid gdpr and data privacy knowledge to keep everything above board
• working in a retail or hospitality multi site business is desirable
• a creative problem-solver who thrives in cross-functional teams and delivers innovative digital experiences
• this is a hybrid role based at noodle hq in borough, london

if the above sounds like you, then apply today!

wagamama is an equal opportunity employer. we celebrate diversity and are committed to building an inclusive environment for all employees. we welcome applications from all sections of the community.

our values

treading softly and mindfully

every step we take, we’re mindful of the impact we can have on our environment, our communities, and ourselves. committed to our sustainability ambitions, we champion positive change and lead by example

zig when others zag

at wagamama we don’t conform, and neither do our people. diverse and alternative, but united by one thing – bravery. this challenger and independent spirit is in our dna, it’s who we are

it has to be fresh

we bring fresh into everything we do; the food we serve, the partners in our supply chain, how we work, and the way we think. it is something we never compromise on

kaizen at our heart

each day we strive for better. becoming masters of our craft. we take pride in what we do, every day, for the benefit of others. it’s alive in our kitchens, our service, our people, our dishes

we’ve got each other’s back

we believe in teamship. that working together means building close bonds of trust and support. this creates a safe sanctuary where we can be ourselves, and win together as a team